About one in every three American physicians has an iPhone. Now, for the first time, they can download
an iPhone application that allows them to contact colleagues, change
their call schedules and protect caller ID on patient calls.
The new application, PerfectServe Clinician, is available at no charge
to doctors whose hospitals or private practices use the latest version
of PerfectServe, the leading physician-based, workflow-driven solution
for clinical communications. The iPhone application gives doctors
another way—in addition to voice and Web interfaces—to access
PerfectServe’s network platform. (To view a demo, see “How to Use
the PerfectServe Clinician iPhone App” at
http://www.perfectserve.com/hospital/features/iphone.html)
Nearly 14,000 physicians already use PerfectServe to customize their
entire call management process according to their practice workflow
and individual contact preferences. With PerfectServe Clinician,
doctors can use their iPhones to:
*Contact colleagues directly without needing phone lists, directories
or call schedules—it’s like having the medical staff or group
practice in the palm of their hands.
*Call patients with their privacy protected, since only the
physicians’ office IDs will appear on caller ID.
*Change on-call schedules that will go into effect immediately.
*Change how they want to be reached and how they want their calls
routed based on a specific situation (e.g., when in surgery).
*Reach a personal assistant—knowledgeable Help Center
representatives are available 24/7 to modify contact processes, update
call schedules or answer questions.
*View a history of inbound and outbound calls, voice and text messages
and pages.
“Doctors appreciate the convenience and speed of having PerfectServe
on their iPhones,” said Terry Edwards, chief executive officer of
PerfectServe. “But PerfectServe also benefits hospitals. Better
clinical communications helps everyone—physicians, clinicians and
nurses—be more efficient in coordinating care for patients.”
The PerfectServe system links hospitals and practices in 138 markets
across the U.S. It facilitates fast, accurate and reliable
communications because workflow rules, call schedules and contact
preferences for every physician are built into the system.
PerfectServe provides hospitals with a single network platform and
directory to connect every medical staff member with easy access via
voice, Web and mobile interfaces. This solution addresses a long
neglected problem—the communication breakdowns that often occur when
clinicians need to connect with on-call physicians.
About PerfectServe
PerfectServe offers intelligent voice, online and mobile clinical
communication solutions that route calls and messages to the right
doctor, at the right time. It gives physicians complete control over
their communications while enabling hospital clinicians and nurses to
expedite and improve the coordination of care. Based in Knoxville,
Tenn., PerfectServe processes more than 30 million clinical
communication interactions each year involving nearly 14,000
physicians. For more information, visit www.perfectserve.com.
